COVID-19 Contact Tracing

Keeping society safe starts with empathy, privacy, experience and scalability.


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The Path to Public Health

COVID-19 has upended just about everything. As our country begins to take its first few cautious steps towards reopening, it’s imperative that new cases of the virus be identified and traced quickly and effectively. Efforts have already demonstrated that success can be had by merging efficient, seamless and scalable processes with an empathetic and knowledgeable workforce—two areas Alorica has spent decades developing.


  • 100% virtual recruiting and training processes
  • Advanced hiring profiles and assessments for selecting best-fit contact tracing professionals?in local markets
  • Aligned with the CDC, Johns Hopkins and local health agency training programs
  • Robust security and regulatory compliance,?including HIPAA, PCI and PII
  • Emergency Response Management CRM for tracking case data and actions
  • Intelligent workflows enable timely follow-up with contacts
  • Contact notifications across multiple channels—voice, text, email, etc.
  • As a minority-owned company (MBE), we prioritize the need to build up a diverse, inclusive workforce



The Alorica Advantage

Speed and Scalability
We’re the largest customer experience services provider for North American healthcare companies—with experience in swiftly recruiting and ramping across markets.


Leadership and Accountability
Talented, tenured leadership ensures accountability, motivates our teams and streamlines operations.


An Award-Winning Culture
Taking care of the public starts with our own employees. We encourage each team member to bring their unique sense of self to the job, and we empower our people to conduct their work with empathy, kindness and dedication to human dignity.

Our Commitment To Consistent, Compassionate Contact Tracing

Thanks to 20 years of healthcare and government industry experience, we’re bolstered by kindhearted people, unparalleled training programs and streamlined processes—and we’re ready to support the immediate need to ramp up U.S. contact tracing.


Alorica’s infrastructure incorporates ‘privacy by design.’ We meet?data security and compliance standards, while handling confidential information with discretion and professionalism.


A superb track record of hiring and retaining the best talent in the industry means we will work as an extension of your team—and provide a capable and considerate contact tracing workforce.


Let’s get started

The health and safety of our public is paramount. So let’s roll up our sleeves, make a plan, wash our hands!…and get the job done.