Financial Solutions Back Office

More effective back office operations make for a smoother customer journey.
 

 

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Case Study

Clean Bill of Health

Alorica successfully collaborated with OHSU to improve the patient experience through combined hospital and physician billing.
Case Study

Partnering for Performance

Standardizing billing and collections across 10 hospitals required a three-way partnership.
Blog

3 Ways to Find “Ohm”nichannel Nirvana

Want to differentiate your brand? It starts with the right omnichannel framework. Here are three questions (and answers) to help give your customers the seamless support they deserve.
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Move forward with back office solutions.

Improving the efficiency of your back office operations can reduce costs, strengthen compliance and improve the customer experience. We can help you integrate multiple systems into a single, easy-to-use interface, giving you a holistic view of the customer and helping you identify opportunities to accelerate business performance.

Back Office experience and insights.

  • Alorica helped a large public utility company automate daily account reviews and avoid more than $1.3 million in potential fines and service costs
  • Save millions in service costs and potential fines
  • 80% of back office clients have partnered with Alorica for four years or more
  • PCI- and FDCPA-compliant solutions with dedicated compliance committee oversight

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Reduce overall program costs using proven technology to automate back office work

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Increase efficiency by enhancing visibility between your front/back office and financial service operations

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Improve accuracy by consolidating systems and implementing intelligent workflows

Putting the customer at the center of it all.

  • Systems Integrator (SI) consolidates multiple systems into a single custom interface; intelligent workflow management processes increase back office efficiency
  • Intelligent workflow processes help reduce human error and identify accounts requiring special attention, minimizing the risk of compliance violations
  • Center of Analytical Excellence (CAE) analysts review data from back office and front-line systems to provide a 360-degree view of the customer experience; this helps to identify opportunities for process improvements
  • Employees are trained to solve for customer needs before a back office interaction is required, reducing costs and improving efficiency

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Related Insights

  • Blog

    3 Ways to Find “Ohm”nichannel Nirvana

    Want to differentiate your brand? It starts with the right omnichannel framework. Here are three questions (and answers) to help give your customers the seamless support they deserve.

    | Emily Dipple | Share
  • Overview

    We’re Punching Up PayNow

    With the addition of?Document Presentment, PayNow allows customers to view their bills and other documents. Explore a complete, end-to-end billing and payment…

    | Share

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Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.