Robotic automation processes and workflows with guided intelligence help agents meet—and exceed—customer expectations.
Intelligent automation isn’t just about technology—it’s about what technology enables our people to do. Discover the advantages of Robotic & Cognitive Automation (R&CA), and transform you Customer Experience through process reengineering and automation.? These solutions help integrate, unify and transform processes, leading to happier agents, happier clients and most importantly—happier customers.
Agents solve issues faster and handle with near-perfect accuracy
Free up agents and significantly reduce Cost of Service delivery as repeatable tasks are automated
Customer experience is enhanced as agents efficiently and accurately manage complex interactions
Discover a more efficient workflow.
RDA consolidates structured data from multiple screens into a singular view, and, with minimal contextual awareness, allows agents to more easily respond to customer requests in real-time using an enhanced, intelligent workflow.
This tool is currently deployed with dozens of key clients in multiple industries, and solves for:
Reduction in errors (near-perfect process handling) for an energy provider
Decrease in AHT for a telecommunications provider
Or less implementation of RDA solution for a large energy provider
Screens of data consolidated into a single agent console
Letting the robot take responsibility.
With RPA, manual and automated bots deliver intelligent business decisions—via data analytics and machine learning algorithms—in a fraction of the time with complete accuracy.? Simply put, RPA is workflow automation—similar to creating a macro in Excel to repeat a task. Utilizing RPA, you can identify discrete clicks, screens, tasks and decisions that can be automated—no matter how small or simple.
Our solution puts an end to:
But wait a second.? If you’re going to automate, shouldn’t you start with automation?? We think the answer is yes—and that’s were Discovery Bot comes in.
Our proprietary automation solution, Discovery Bot works in the background of your agents’ desktop system.? It silently collects data, and uses that information to make recommendations on which steps are best suited for automation.
Traditionally, managers would observer agents’ steps and screens, study reports, analyze surveys and otherwise manually explore opportunities to incorporate tools like Robotic Desktop Automation (RDA), Robotic Process Automation (RPA) and Artificial Intelligence (AI).? We think that if you’re going to automate, you should start with automation.? And that’s what Discovery Bot is all about.
Bountiful Bot Benefits
The incorporation of Discovery Bot yields instant improvements and can dramatically enhance workflow efficiency.
Discovery Bot Deployment
In only one month’s time, you can effectively identify processes ripe for automation, and usher in a new era of productivity and efficiency for your team.? The processes is as follows:
An efficient operations begins with automation—and Discovery Bot is here to help!
Annual cost savings by automating manual transactions for a telecommunications provider
Robots processed millions of transactions each year
Full-time employees moved to more complex, higher value work functions
Time to automate a process...and realize ROI in as little as 3 months
The movies may depict them as future enslavers of humanity, but in reality, robots are pretty darn useful when trying to help our agents solve simpler issues faster. Watch our video on robotic automation, and discover how robotic desktop automation (RDA) and robotic process automation (RPA) empower our customer experience agents to deliver an insanely great customer experience!
Disruptive technology. It’s useful, affordable and truly exciting—and allows us to find sensational new ways to keep making lives better…one interaction at a time.
Keeping up with outsourcing tech jargon can be difficult! Gain a little clarity with our new infographic explaining what robots can do for your business.
Easy-to-execute programs and investments in people and technology can yield fantastic results, and lead to happier agents and happier customers—and a happier you!
Your business has unique customer management needs. See the difference a personalized solution can mean to your customer retention, satisfaction, and bottom line.
